Telecom
Service Licenses
Under the Telecom Act (Article 20) it is mandatory for all persons or companies who wish to establish or operate a telecommunications system, or provide telecommunications services, to obtain a license from the TRA in advance of starting operations.
Types of Licenses
Before submitting a license application to the TRA, it is advised that the concerned party contacts TRA first to discuss their service proposition. The licensing framework divides the licenses into three classes: Class I, II, and III. These different classifications denote the variations on nature of operations and the network setup.
A Class II licence is issued to those operators providing public telecommunications services which rely upon a Class I licence network capacity.
The Class II licensees may also provide additional, or value added, public telecommunications services which make use of numbering resources.
The Class II licence is issued by a Ministerial decision from the Minister of Telecommunications based on an approved proposal from the Telecommunications Regulatory Authority. The decision determines the duration of the licence, which should not exceed 10 years.
View Current Class II licensees
General Rules and conditions of Class II Licence
Telecom Licenses Application Guidelines
Application Form
Annexes for licensed services
| Title | Download |
|---|---|
| Annex of Internet Access Service |  |
| Annex of Resale of Public Basic Mobile Service | |
| Annex of SMS | |
| Annex of Audio Text | |
Authorisations
A public telecommunications service used to manage, monitor or track the location of vehicles and mobile objects such as containers and equipment, or to track living organisms including incapacitated person or lacking legal capacity, birds and animals using positioning system technology (such as GPS), via licensed or authorized telecommunications systems or networks by the Authority for usage in the Sultanate of Oman.
Objectives
- Replace the former regulation issued by Decision 80/2013.
- Provide Tracking and Geo-Location Systems Service in conditions to grant the information security and privacy.
- Unlock potential opportunities for SME due to the exemption from licensing requirements and expanding to the former regulation scope.
Decision Regulating the Service
View the Decision 89/2022 on the regulation of Tracking and Geo-Location Systems Service
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
List of Authorized Entities
View the list of Tracking and Geolocation Services authorized entities, Click here
A service that allows the establishment or operation of a private telecommunications network for the purpose of personal use that extends beyond the applicant’s facility or land, and is not linked to a public network or another private network.
Objectives
- Facilitate and speed up the procedures for approving the establishment or operatiion of private network
- Light regulatory requirements.
- Determine the scope of the service and the targeted users.
Decision Regulating the Service
View the Decision 18/2015 on the regulation of Operating Private Network Not Connected To the Public Network for the Personal Utilization
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
A service that allows the utilization of passive infrastructure for entities whose telecommunications activity is not a main activity for their business.
Objectives
- Utilize and access the passive infrastructure.
- Encouraging investment in appropriate technologies and facilities of passive infrastructure.
- Reduce the cost of services provided to end users.
- Ensure fair and non-discriminatory access to real estate complexes by Public Telecommunication Service Providers.
- Avoid duplicating digging of roads and sideways for the purpose of burying fiber optic cables.
Decision Regulating the Service
View the Decision 60/2014 on the regulation for the Utilization of/ Access to Passive Infrastructure
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
List of Authorized Entities
View the list of Passive infrastructure authorized entities, Click here
A tool that aims to provide a secure environment that enables innovators to create viable telecom-related products and services, and it is an opportunity to examine all innovative products and services, business models, data and delivery mechanisms in a live environment.
The scope of the Regulatory Sandbox for Telecommunications Services is limited to enabling sandbox tests. After the test, the product or service shall be used/provided commercially in accordance to the existing regulatory and legal frameworks. It should be noted that the Authority cannot waive any of the rules or requirements regarding the applicant specified by another entity or set by another law or regulation in the Sultanate of Oman.
The scope of the Regulatory Sandbox for Telecommunications Services is limited to enabling sandbox tests. After the test, the product or service shall be used/provided commercially in accordance to the existing regulatory and legal frameworks. It should be noted that the Authority cannot waive any of the rules or requirements regarding the applicant specified by another entity or set by another law or regulation in the Sultanate of Oman.
Objectives
- Testing the products and services in a regulated environment.
- Reducing marketing time and cost.
- Supervising the tests in all its phases, by working with the participant to agree on precautionary measures for beneficiaries or any other methods.
- Ensure that the participant in the testing does not cause any harmful interference to other licensed services in accordance with the rules of the Authority.
- Provide guidance and direction on the potential regulatory effects of an innovative product or service or business model.
Decision Regulating the Service
View the Decision 89/2021 on the Guidelines of Regulatory Sandbox Rules for Telecommunications
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
Internet of Things (IoT) services enable a large number of devices to communicate and share data. This kind of connectivity has the potential to deliver significant benefits to the economy and society in general, across various sectors including: healthcare, transportation, energy, agriculture...etc. The IoT value chain consists of multiple elements that include hardware, connectivity, big data, data analytics, and applications...etc, that make up the IoT ecosystem and involve multiple stakeholders.
Objectives
- Providing and exploitation of business opportunities
- Supporting innovation, enabling and localizing emerging technologies.
- Develop innovative solutions to improve the quality of the provided services.
- Ensure that IoT services and applications are provided securely
Decision Regulating the Service
View the Decision 93/2022 on the regulation of Internet of Things Services
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
List of Authorized Entities
View the list of Internet of Things authorized entities, Click here
Regulating the implementation of services in the telecommunications field aims to enhance the quality of work carried out by companies or freelancers who
contract with telecommunications companies licensed in the Sultanate of Oman and empower Omani employees. According to the regulations, the licensee is
obligated when awarding contracts for the implementation of services in the field of telecommunications - as defined in the regulation - to contract only with
companies or freelancers authorized by the authority, and Similarly, no authorized party as per the regulation may contract with a third party to assign a
sub-work unless they are authorized by the Authority.
Objectives
- The commitment of the authorized entities to recruit and train Omanis, and raise the Omanisation rate to reach (70%).
- Enabling the Omani workforce specialized in the field of communications and IT to obtain decent job opportunities in an appropriate and stimulating work environment for them in the private sector.
- The commitment of the authorized entities to the specifications, standards and requirements necessary in the implementation of services in the telecom field.
Decision Regulating the Service
View the Decision 109/2022 on the regulation for Organizing the Implementation of Services in the Telecommunications Field
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
This service enables cloud computing and data centers service providers to obtain the necessary authorization to offer their services in the Sultanate of Oman. The authority aims to achieve various benefits, including enhancing investment and creating a fair competitive environment. Additionally, it seeks to improve the quality of cloud computing and data center services, protect customers and beneficiaries, and maximize the utilization of the infrastructure in the telecommunications and information technology sector.
Objectives
- Developing a flexible regulatory environment that keeps pace with developments
- Improving telecommunications services
- Enabling investment in innovative technologies and services
Decision Regulating the Service
View the Decision No. 1152/2/19/2024-20 Issuing the Regulation Organizing Cloud Computing Services and Data Centers
Procedures
View the requirements and procedures for providing the service through the TRA Services page, click here
List of Authorized Entities
View the list of cloud computing and data centers authorized providers, Click here
Services that do not require licenses
| Title | Download |
|---|---|
| Decision 47/2016 - Regulating Customer Call Center Service |
|
| Title | Download |
|---|---|
| Decision 48/2016 - Re-provision of Internet Access and Internet Cafe |
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