‘As part of our role to represent consumer interests, committed to provide high quality services’
Our commitment to you
| We take care of your requests and do our best to meet them transparently. |
| Facilitate service delivery procedures to ensure they are timely completed. |
| Determine in advance documents and time required to complete each transaction. |
| We inform you of any amendments to the requirements for the completion of your transactions. |
| We offer our services through a qualified team that understands your needs and can answer your inquiries. |
| We are committed to responding to complaints as appropriate. |
| We maintain the confidentiality of information provided by you. |
| We offer our services on weekdays from Sunday to Thursday, from 8:00 am to 2:00 pm and through our website 24 hours a day. |
What we hope from you
| Appreciate the efforts of our staff at your service and respond to their inquiries to complete your transactions on time. |
| Attach all necessary documents to complete the transaction. |
| Provide all required information within the specified time period. |
| Report directly to the amendment, change or update in the transaction data. |
| Initiate your comments if you are not satisfied with the mechanism of service performance or the duration of completion. |
| Fair evaluation of our performance so that we can improve our services for the better. |
